Refund Policy

1. Introduction

Thank you for choosing Phoenix Dial. This Refund Policy outlines the terms and conditions regarding refunds for services provided through our website https://phoenixdial.com/. By using our services, you agree to this policy.

2. Refund Eligibility

• Service Quality: Refunds may be requested if the service provided does not meet the agreed-upon specifications or quality standards.
• Requests: Refund requests must be made within 2 days of receiving the service or within timeframe specified in your terms. Requests made after this period may not be eligible for a refund.

3. How to Request a Refund

To request a refund, please follow these steps:

• Submit a Request: Contact us via email at info@phoenixdial.com with details about the service, your reason for requesting a refund, and any supporting documentation.
• Provide Information: Include your order number, service details, and any other relevant information to process your request efficiently.

4. Refund Process

• Review: We will review your refund request and determine its eligibility based on the criteria outlined in this policy.
• Processing Time: Refund requests are typically processed within 5 business days. We will notify you of the outcome and any further steps required.
• Refund Method: Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed.

5. Non-Refundable Items

The following items are generally non-refundable:

• Custom Services: Services that are custom-designed or tailored to specific requirements may not be eligible for refunds once completed.
• Digital Products: Any digital products or services that have been accessed or downloaded may not be eligible for refunds.

6. Dispute Resolution

If you have any issues or disputes regarding refunds, please contact us at info@phoenixdial.com to resolve the matter. We aim to address and resolve any concerns promptly and fairly.

7. Contact Us

For any questions or concerns regarding our Refund Policy, please reach out to us at:

Phoenix Dial
Email: info@phoenixdial.com
Phone: US: 737-307-6661 | PAK: 03085603929
US Address: 30 N Gould St #42539, Sheridan, WY 82801
PAK Address: Flat no 1, First floor, Jahangir Plaza Commercial Market, Satellite Town, Rawalpindi